At FANTASY LEISURE SDN. BHD., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you purchase or use an eTicket through our platform.
1. Information We Collect
When you purchase or use an eTicket, we may collect the following information:
- Personal Information: Name, email address, phone number, billing address, and payment details.
- Transaction Information: Ticket purchase records, event details, and order confirmation details.
- Device and Usage Information: IP address, browser type, and website interaction data.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and confirm your eTicket purchase.
- To provide customer support and respond to your inquiries.
- To send event-related notifications (e.g., ticket confirmations, reminders, updates, etc.).
- To prevent fraudulent transactions and unauthorized access.
- To improve our services and provide you with a more personalized experience.
- To comply with legal and regulatory requirements.
3. Data Sharing and Third Parties
We do not sell or rent your personal information. However, we may share your data under the following circumstances:
- Event Organizers and Venues: To verify your tickets and facilitate entry.
- Payment Processors: To securely process your transactions.
- Legal Authorities: When required by law or to prevent fraudulent activities.
4. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, please note that no online transaction can be guaranteed to be 100% secure, so we recommend exercising caution when sharing personal information.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted.
6. Your Rights and Choices
You have the right to:
- Access, update, or correct your personal information.
- Request the deletion of your data, subject to legal and contractual limitations.
- Opt out of marketing communications at any time.
To exercise these rights, please contact us via email at: seacruisemelaka@gmail.com
7. Cookies and Tracking Technologies
Our website may use Cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your Cookie preferences through your browser settings.
8. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website along with the updated effective date.
Contact Us
If you have any questions about these terms, please contact us:
📧 Email: seacruisemelaka@gmail.com
📞 Phone:
019 - 661 1888
🌐 Website: www.melakaseacruise.com.my